Shipping

1. Can I use a PO Box for my delivery address?

We are unable to deliver directly to PO Box addresses. We require physical addresses as a signature is required on delivery.

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2. What happens if I place a pre order?

If you order a pre-order item we will ship the goods once they are in stock in our warehouse. The dispatch date will be specified in the product description. By default - if you order a pre order product and another product that is already in stock - the entire order will be on hold until the pre order item is in stock. If you would prefer the goods that are ready to be shipped right away you will need to contact us and ask them to arrange that for you.

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3. How long will it take for my order to arrive?

All online orders placing during business days are dispatched within 24 hours of confirmation. Orders are dispatched multiple times everyday from Monday to Friday. Please note that all orders placed after 10am on Friday, will be dispatched the following Monday. For all online orders placed during the weekend, please allow until the following Tuesday to receive your shipping confirmation. Delivery time is measured from when your order is dispatched and does not include any hold ups that may occur due to local custom procedures.

Courier (domestic) = 1 - 3 business days.

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4. How can I track my order?

When your order has left us you will receive an automated e-mail with a tracking reference. Please allow a couple of hours for this to register in the system before tracking it as information will not be available immediately. You can track your order using the ‘Track and Trace’ service at www.courierplease.com.au

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5. Is there a delivery fee?

We offer $10 AUD express shipping on all domestic orders. This service with Couriers Please generally takes 1 - 3 business days for delivery.

Orders

1. Will you re-stock items that have sold out?

We generally do not re-stock items that have sold out as we like to offer new designs and often have limited numbers of garments, these products may be re run in the future but it is not guaranteed.

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2. How do I know my order has been received?

Once you’ve completed your online order you will receive an order confirmation e-mail. Please check this carefully to ensure all your details are correct. If any details are incorrect please contact us immediately.

If you don’t receive an order confirmation e-mail from us within 24 hours of placing your order check your Junk folder in case our emails are going there. We may also have the incorrect email address registered with your name. Please check your account details to ensure your e-mail address has been entered correctly.

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3. Is it safe to order online?

Yes, we are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Credit card transactions are made on a third party website, DPS, a reputable credit card processing company. Customer information is only stored on our secure database and not used for anything other than authorised promotions or internal reference.

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4. What payment methods do you accept?

We accept payment by Visa, Master Card, Amex and PayPal for all online I Love Ugly orders.

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5. How to cancel my online order?

Immediately email us about your cancellation. All cancellation of orders will incur a 5% cancellation fee. We will deduct this charge when we refund your original payment method of the order. Please note that if your order has already been dispatched, we will have to contact our courier provider to return the package to sender. If this is the case, a 5% cancellation fee will still apply and your shipping costs will not be refunded.

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Returns

1. What is deemed as a Faulty?

We will return a product for faulty if it has failed to live up to its life expectancy and is covered by our warranty policy. The warranty policy is dependent on the product category and reason for failure.

We will not return a product for faulty if it isn’t covered by our warranty policy or if it the product was damaged whilst being used in a way that it was not intended. The intention of use is at the discretion of I Love Ugly and will be judged in a reasonable way

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2. What is deemed as a Faulty?

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3. How do I send it back?

All Bobby Bodegas returns now require an appropriate return reference number. Please email us at to inquire about returning your garment(s). Please note, that all items purchased on sale are final - no returns or exchanges will be approved for sale items. If you do send us your sale item, you will have to pay the appropriate shipping charges for us to send the package back to you. Payment can either be done via PayPal or phone payment. Returns must be made within 14 days of the package delivery date and return shipping costs shall be at the expense of the customer. The return must come back in retail quality - unwashed, unworn and with original tags. If your return does not meet our requirements we will let you know and you will be responsible to pay for return shipping.

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4. Return Policy - How do I complete a return?

Our returns policy is very simple - we will accept returns for any reason - sizing, colour, or if you've simply changed your mind.

***To proceed with a Bobby Bodegas return, you must first email us to obtain a Return Reference number. Returns sent back without a return reference may be refused and sent back to the customer, at the customers expense***

A store credit will be issued to the value the garment was purchased at. This store credit is available for 12 months from the issue date, and can be redeemed online towards any future purchase, including sale items.

All items purchased on sale will not be accepted for any returns or exchanges. This is our standard policy for all sale items purchased both in store and online - this is also stated on all online sale banners and on all promotional material.

You must send your return item(s) in transit within fourteen (14) days of receiving your order. The return must come back in retail quality - unwashed, unworn and with original tags. Please note, that return shipping costs are at the expense of the customer. If your return does not meet our requirements, we will let you know and you will be responsible to pay for the return shipping to receive the garment again.

We are obligated by law to offer you a refund, or store-credit for faulty items. Faulty items must be sent back to us, and we will approve the fault before issuing a credit or refund. You will be refunded back to the original payment method of that particular purchase. If you have any questions regarding your return, please email our Customer Support team.

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Sizing

1. How do I know what size I am?

We have a detailed sizing chart listed with every item. You can use the sizing guide to measure similar items you have at home and compare these measurements. Please be aware of the fabric make up of an item when you are purchasing.

If you are purchasing a more rigid fabric it will feel to fit much tighter even though the measurements are true to specification. On the flip side - if it is a fabric that has more stretch it will feel to fit looser.

If you are unsure regarding a particular fit or have any questions please contact us.